Refund Policies

At Gifted Stationery, we are committed to ensuring customer satisfaction with every purchase. However, we understand that there may be instances where you need to cancel an order or request a refund. Please review our policy below for guidance.

Cancellation Policy

  Customers may cancel their order at any time before the order is shipped. Once shipped, cancellation requests will no longer be accepted.

  If the payment has already been processed, a full refund (minus any applicable transaction fees) will be initiated immediately upon cancellation.

  Personalized or customized orders cannot be canceled once the customization process has begun.

Return & Replacement Policy

We accept return or replacement requests under the following conditions:

  Requests must be raised within 7 days of receiving the product.

•   To initiate a return or replacement, kindly provide the following details:

  •   Order ID
  •   Pin Code of your delivery address
  •   Photos/Videos of the product showing the condition in which it was received
•   Items that have been used or tampered with will not be accepted for return or replacement.
•   If your return request is approved, we will provide a return shipping label and detailed instructions.

•   Products returned without prior approval will not be accepted.

Reverse Pick-Up

We offer free reverse pick-up in the following cases:

  You received a defective or damaged product.

  You received the wrong product.

Damages and Issues

Non-Returnable Items

  Perishable goods such as food, flowers, or plants.

  Customized or personalized items.

  Hazardous materials, flammable liquids, or gases.

  Gift cards and sale items are also non-returnable.

Non-Returnable Items

  Perishable goods such as food, flowers, or plants.

  Customized or personalized items.

  Hazardous materials, flammable liquids, or gases.

  Gift cards and sale items are also non-returnable.

Exchanges