Damaged, Tampered, or Missing Items
If the package appears tampered with, opened, or damaged, please do not accept the delivery.
If the outer packaging is intact but you discover a damaged or missing item after opening the parcel, please contact us within 24 hours of delivery.
Share clear images or a short video of the product and packaging at info.giftedstationery@gmail.com.
Once verified, we will arrange a replacement or refund, depending on availability and the nature of the issue
Refunds for Defective or Incorrect Products
Refunds are applicable only if the product received has a manufacturing defect, is damaged in transit, or is incorrectly delivered.
To initiate a refund request, email us within 7 working days of receiving the order with supporting images or videos.
After approval, the product will be picked up from the delivery address.
- The product must be unused, in original condition, and returned with original packaging, tags, and accessories.
Refund Processing
Refunds are processed only after the returned product passes quality inspection.
Approved refunds will be credited to the original payment method within 5–7 business days.
- Alternatively, customers may opt for store credit, which can be used for future purchases on GiftedStationery.com.
Order Cancellation & Refunds
Orders can be cancelled before dispatch by contacting us at info.giftedstationery@gmail.com.
Since most orders are processed quickly, cancellations after dispatch may not be possible.
If a cancellation is approved before shipment, the refund will be issued to the original payment method.
Product Usage Support
If you are unsure about how to use a product or feel it may not suit your requirement, please contact us before requesting a return. Our team will assist you with product guidance to help you make an informed decision.
Important Refund Terms & Conditions
Refund requests must be raised within 7 working days of delivery.
Customized or personalized products are non-refundable.
Products showing signs of use, damage due to misuse, or missing original packaging will not be eligible for refunds.
Gifted Stationery reserves the right to accept or decline refund requests based on inspection and verification.
Policy terms may be updated from time to time to ensure better service and compliance.
Contact Information
For refund-related queries or assistance, please reach out to us at:
📧 info@giftedstationery.com
Return & Exchanges
Returning or exchanging a product is simple and hassle-free at Gifted Stationery.
To initiate a return or exchange request, please enter your order number along with your registered email address or mobile number to continue.
If you face any issues or need assistance during the process, feel free to reach out to us at:
📧 info.giftedstationery@gmail.com
Our support team will review your request and guide you through the next steps as per our return and exchange policy.
Cancellation Policy
In case of returns after delivery, the customer will be responsible for the return shipping charges. Please note that original shipping fees are non-refundable under any circumstances.
